2021 Annual VLSIresearch Customer Satisfaction Survey Report

Plasma-Therm #1 Focused Chip Making Supplier

VLSIresearch conducts the annual Customer Satisfaction Survey and produced the presentation above.

Click to view on VLSIresearch site


Plasma-Therm receives 5 VLSI Stars in the 10 BEST Focused Suppliers of Chip Making Equipment for a third year. Increases 10 BEST rating by 10 basis points to an outstanding 9.12. Earns highest ratings of all 10 BEST Focused Suppliers of Chip Making Equipment in 6 categories. Customers award Plasma-Therm with RANKED 1st in 10 BEST Focused Suppliers of Chip Making Equipment and Etch & Clean Equipment. Leading manufacturer of etch, deposition equipment for specialty semiconductor markets such as advanced packaging, RF, MEMS, photonics and other More Than Moore Technologies.

Plasma-Therm increases its ratings in 6 categories: trust in supplier and software by 40 basis points, technical leadership, partnering, and field engineering support by 30 basis points, support after sales by 20 basis points. Honored by customers with an average rating of 9.3 in customer service and 9.2 in supplier performance. Highest scores: trust in supplier, field engineering support, spares support, partnering, software, and support after sales. Earns 5 VLSI Stars in THE BEST Suppliers for both Fab Equipment and WFE to Specialty Chip Makers. 12th consecutive year as a THE BEST Supplier in Fab Equipment. Achieves the highest score of all Fab Equipment Suppliers in 5 rating categories and among all WFE to Specialty Chip Makers in 6 rating categories.

Plasma-Therm continues to find innovative solutions to meet the diverse needs of its global customer base. Once again outperformed all other plasma processing companies in customer satisfaction. Plasma-Therm prides itself on its reputation as an industry leader by focusing on: customer support, product innovation, reliability, low cost of ownership. Systems are provided for both high-volume manufacturing and research institutions fortifying it’s status as a preferred supplier of plasma-process equipment. Plasma-Therm’s plasma processing and advanced-packaging solutions are used in: research, pilot manufacturing, and volume production. Currently has more than 150 U.S. and foreign patents for plasma processes and equipment inventions.

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